The Natural Massage Company Privacy Policy
Who we are
Our website address is: https://thenaturalmassagecompany.com.
The Natural Massage Company is a remedial massage and sports massage clinic.
Purpose of Policy
We are committed to protecting your personal information and being transparent about what information we hold about you.
Using personal information allows us to give our patients the best safe and effective treatment, tailored to your needs. It also enables us to provide you with relevant and timely information about the work that we do.
The purpose of this policy is to give you a clear explanation about how we collect and use the information we collect from you directly and from third parties.
We use your information in accordance with all applicable laws concerning the protection of personal information.
This policy explains:
- – What information we may collect about you
- – How we may use that information
- – Our use of cookies to improve your use of our website
- – Information about how we keep your personal information secure, how we maintain it for and your rights to be able to access it.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Information Collection
We collect various types of information and in a number of ways:
Information you give us
When you make a booking, we’ll store personal information you give us such as your name, email address, postal address, and telephone number. We will also store a record of your bookings. Information from third parties
We do not receive any personal data via third parties.
Special categories of personal data
Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We collect health information from our patients in order to be able to give safe and effective treatments.
Information about your interactions with us
When we send you a mailing we store a record of this, and in the case of emails we keep a record of which ones you have opened and which links you have clicked on.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Legal basis
There are three bases under which we may process your data:
Contract purposes
When you make a booking with us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example we may need to contact you by email or telephone to discuss your booking, or in the case of problems with your payment.
Legitimate business interests
In certain situations we collect and process your personal data for purposes that are in our legitimate organisational interests. However we only do this if there is no overriding prejudice to you by using your personal information in this way. We describe below all situations where we use this basis for processing.
With your explicit consent
For any situations where the two bases above are not appropriate, we will instead ask for your explicit consent before using your personal information in that specific situation.
Marketing Communications
We aim to communicate with you about the work that we do in ways that you find relevant, timely and respectful.
We use our legitimate organisational interest as the legal basis for communications by email. We give you the opportunity to opt into receiving emails from us during your first appointment with us.
We provide you with an option to unsubscribe in every email that we subsequently send you, or you can alternatively use the contact details at the end of this policy.
We may also contact you about our work by telephone, however this will always be related to your bookings, and not for the purposes of marketing.
Special Categories of Personal Data
We collect health information from our patients in order to be able to give safe and effective treatments.
The lawful bases we use to process this data are:
- 1. Consent or contract for personal data.
- 2. The fact that the processing of the special category of personal data is necessary for the provision of healthcare.
Other Processing Activities
In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests:
In order to improve our website we may analyse information about how visitors use it and the content that is interacted with.
We will always keep your rights and interests at the forefront. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this policy. Please bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit.
Third Parties
We would only disclose your personal information to third parties in a situation where we were under a duty to do so in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).
We would ask for your explicit consent if there was any other reason to share your data.
Your debit and credit card information
If you use your credit or debit card to purchase from us, we ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
You can find more information about this standard here.
Maintaining your personal information
We store your personal information as long as we need to for tax and insurance purposes, and to inform your treatments.
Section B8 of the CNHC (Complementary and Natural Healthcare Council) Code requires registrants to keep client records safely and in good condition for eight years from the date of the client’s last visit or, if the client is a child, until his or her 25th birthday, or 26th birthday if the client was 17 when the treatment ended. This means that registrants have a ‘legitimate interest’ in retaining records for this period. In some instances, a registrant’s Professional Indemnity Insurance may require client records to be kept for a longer period, perhaps 10 years. This also represents a ‘legitimate interest’.
If there are aspects of your record that are inaccurate or that you would like to remove, please use the contact details at the end of this policy.
Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.
Security of your personal information
We put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible.
Your rights to your personal information
You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.
Contact details and further information
Please get in touch with us if you have any questions about any aspect of this privacy policy, and in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests.
07764636295 | lucy@thenaturalmassagecompany.com
